If you haven't received your order and don't have a tracking number, rest assured that we are doing everything possible to deliver it quickly. The delivery time includes both the shipping preparation and the carrier's delivery time (La Poste, Chronopost, or Mondial Relay). Shipping starts once payment is confirmed, usually on the same day for card payments. Note that orders placed on weekends and holidays are processed on the next business day. You will receive an email when your order is being prepared, followed by another email with the tracking number after shipment. Delivery typically occurs within 24 to 48 hours. Please check your emails, including spam, for updates.